Bitrix24 INTEGRATION | Itgrix
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Bitrix24 and Asterisk integration

Try the call tool in the CRM, the Itgrix connector

Characteristics of the integration module

Automatic lead creation
Automatic connection with the manager
Create calls in Bitrix24
Fixing missed calls
One-click calls from CRM
Pop up calling card
End-to-end analysis
Extensive customization possibilities
Automatic lead creation

Automatic lead creation

  • Create a lead / contact for an unknown number;
  • The source is indicated (to the number that was called);
  • A responsible manager (who spoke last) is appointed.
Automatic connection with the manager

Automatic connection with the manager

If the customer calls back, the incoming call will be forwarded to the employee responsible for the customer.

Create calls in Bitrix24

Create calls in Bitrix24

  • Each call is saved in the history on the customer card;
  • The Duration of the conversation is fixed;
  • A recording of the conversation is recorded (which can be listened to on the portal and downloaded);
  • The person in charge is indicated.
Fixing missed calls

Fixing missed calls

  • Leads from unknown numbers; are created automatically;
  • A missed call event is automatically created for the responsible employee;
  • Also, you can create a "Return missed call" task.
One-click calls from CRM

One-click calls from CRM

You can call:
1. Click on the Phone number on the click-to-call customer card;
2. Entering the number in the built-in Bitrix24 widget.

Pop up calling card

Pop up calling card

  • At the time of the call, the customer card is opened;
  • Basic customer information and current conversation comment are available during the call.

Quick action:
1. Go to the detailed information, transactions and tasks of the client;
2. Create a transaction and generate an account for the customer.

End-to-end analysis

End-to-end analysis

  • Shows the traffic source on the lead card;
  • The type of communication is specified (call, chat, email);
  • Possibility of generating reports to track the sources of leads, conversions into transactions, the profitability of promotion channels.
Extensive customization possibilities

Extensive customization possibilities

  • Convert recordings to mp3;
  • Different responsible for missed calls;
  • Setting the waiting time for the client's response, etc.

Evaluate the connector´s functionality

You can test the functionality of the Itgrix integration module and evaluate all the advantages of its operation using the free trial period.

Advantages

  • Reliability

    Reliability

    • Experienced product development team (in web development since 2010);

    • Regular updates;

    • Strong technical support team.

  • Flexibility

    Flexibility

    • Unlimited customization possibilities for your tasks (black/white lists, Phone number setting);

    • Possibility of working in several Asterisk and a Bitrix24 or in an Asterisk and several Bitrix24.

  • Comfort

    Comfort

    • It works with any modern Asterisk (since version 13.0.0);

    • Asterisk, FreePBX, Elastix or Issabel is suitable for installation;

    • Does not require additional SOFTWARE;

    • All the capabilities of your PBX are saved (call distribution, groups, queues and others);

    • Call logs are stored on Bitrix24 or on its server;

    • The client is always addressed to his manager.

How is the Itgrix connector different from a regular sip connector?

Bitrix SIP Connector

  • Voice traffic passes through third-party cloud telephony, which affects the quality and speed of the connection
  • Configure call routing logic in CRM only
  • It is necessary to reconfigure the telephony
  • Telephony does not work with CRM closed
  • A maximum of 10 connections and a total of 15 simultaneous conversations (lines)

Itgrix integration module

Itgrix integration module

  • Fast connection
  • Better communication quality
  • The call logic configured in the PBX is maintained
  • No need to reconfigure telephony
  • Telephony and the entire automation system work even with CRM closed or temporary loss of network
  • Unlimited number of connections and up to 100 simultaneous conversations

Costof the integration module with Asterisk

  • Standard
    3 months

    147 $

    Monthly cost 49 $

    A single payment for the entire period

  • Standard
    12 months

    490 $

    Monthly cost 41 $

    -17%

    A single payment for the entire period

  • Standard
    3 months

    297 $

    Monthly cost 99 $

    A single payment for the entire period

  • Standard
    12 months

    990 $

    Monthly cost 83 $

    -17%

    A single payment for the entire period

  • 12 months

    Does not depend on
    the Bitrix24 tariff.

    A one-time application fee of 
    550 $ is required

    1 200 $

    Monthly cost 100 $

    A single payment for the entire period

  • 60 months

    Does not depend on
    the Bitrix24 tariff.

    A one-time application fee of 
    550 $ is required

    5 000 $

    Monthly cost 83 $

    A single payment for the entire period

  • 120 months

    Does not depend on
    the Bitrix24 tariff.

    A one-time application fee of 
    550 $ is required

    9 000 $

    Monthly cost 75 $

    A single payment for the entire period

What is included in the license price?

Technical support for the entire period of use of the Itgrix connector and regular updates.

How to pay?

Installation

Stand-alone installation and configuration of the integration module

To integrate Asterisk IP telephony with Bitrix24, set up a connection. The Itgrix integration module can be configured in 4 steps.

  1. Installing Itgrix on the Bitrix24 portal

  2. Itgrix installation on Asterisk server

  3. Itgrix integration module configuration

  4. Integration testing

  5. Ready!!!

For the correct configuration, before installing the application, please check that your original data meets the minimum system requirements and follow the instructions' step by step.

Go to instructions

After setup complete, check integration with test cases.

Installation and configuration of the Itgrix module by our experts

We remotely connect and set up the Bitrix24 and Asterisk integration with our module.

When ordering the Paid Integration Service, 2 weeks of module use as a gift!

See the order and conditions of the integration

Functional improvements

The module provides an open and well-documented opportunity to configure functionality for your tasks.

  1. User enablement through the Itgrix interface

  2. Documentation for administrators

  3. Select required Plugins and configure customization

  4. Ready! No need to reboot the module

See useful customizations

Is it not possible to extend the functionality?

Our specialists customize the Itigrix module for your business goals and objectives. The cost depends on the volume and complexity of the tasks.

Do you implement CRM or Asterisk?

Become a partner

Working conditions

Payment Methods

Online payment:

  • PayPal;
  • VISA/MasterCard.
PayPal Visa Mastercard

Refund

Refunds for issued license are not provided.

Refunds for services are made in accordance with the Service Agreement.

Documentation

We send the software acceptance certificate to the email you specified at the time of shipment of the license;

After payment, a cash receipt is generated, which is automatically sent to the mail specified during payment.

Procedures and conditions of integration by Itgrix

Asterisk integration with CRM systems (KOMMO CRM or Bitrix 24) through the Itgrix connector.

Work format

Remote integration of Itgrix experts is done in one of the following ways:

  1. Direct connection to your servers;
  2. With the Remote Desktop connection system - to configure the integration under the full control of your technician (via AnyDesk or similar).

Integration conditions

To configure the integration remotely, we will need:

  • Access to the Asterisk server via SSH protocol with administrative privileges*;
  • Access to your portal in CRM with administration rights*;
  • Communication with a specialist who can answer pipeline logic questions (to form the correct logic for creating leads, cases, call records, etc.);
  • Contact with a specialist who will be able to make outgoing calls and receive incoming calls through Asterisk's corporate IP telephony, with which the integration is configured (to verify the integration made).
*In the case of integration through the Remote Desktop Connection system, all the specified accesses must be open on the computer to which it will connect.

integration procedure

Integration by our specialists is carried out in the following order:

  1. We received your integration request;
  2. We connect to your Asterisk and portal in CRM, we test them to meet the requirements of the module;
  3. We confirm the technical possibility of integrating your systems;
  4. You pay for the Integration Service;
  5. We agree on the working time;
  6. We install the module (if necessary, we comment on the changes made to the system);
  7. We configure the pipeline logic of the integration module;
  8. Together with your specialist, we will carry out basic tests of custom integration and a demonstration of its work;
  9. If you need additional functionality, we will tell you about the features and give you recommendations for customizing our integration module.

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